Refund Policy
We want you to choose a plan only after the product has proven itself in your stores. That is why every account starts with a 14-day free trial with no card.
Free trial
Nothing is charged during the 14-day trial, so there is nothing to refund. The trial ends on its own if you do not pick a plan.
Monthly plans
You can cancel at any time. The plan stays active until the end of the month already paid, and is not renewed. Part months are not refunded.
Yearly plans
If you cancel within 30 days of the first yearly payment, we refund the full amount. After 30 days, the plan stays active until the end of the paid year.
Closing a store
If you close a store, remove it from your account and the per-store fee stops from the next billing date. On yearly plans, the unused months for that store are added as credit to your account.
Service problems
If a fault on our side stops billing at your stores for more than four hours in a row, ask for a service credit through the Style Desk within 14 days and we will apply it to your next invoice.
How to ask for a refund
Send a request through the Style Desk page with your brand name and account email. Approved refunds go back to the original payment method within 10 working days.